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Integrated Intelligent Service Platform to Help Enterprises Build a Digital Service System
Integrated Intelligent Service Platform to Help Enterprises Build a Digital Service System
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Core Features of RekTecCustomer Service Cloud
Omnichannel Service Access
  • Customers can autonomously initiate services via multiple channels.
  • Online customer service integrates multiple channels.
  • E-commerce orders are automatically converted to work orders.
  • The system's call center automatically links customer information on incoming calls.
  • Service progress is real-time trackable.
    • Intelligent Dispatching
  • Map-based Dispatching, Visualize Engineer Location Distribution to Increase Dispatch Speed
  • Mobile Dispatching, Service Managers Can Dispatch from Mobile Devices with Intuitive Work Order Display
  • Intelligent Dispatching, System Automatically Assigns Orders Based on Rules to Reduce Workload
    • Mobile Field Service
  • Field Service Management, Achieve Full Process Visualization of After-sales Field Service
  • Service Support, Apply for Headquarters Support in Case of Spare Parts Shortage or Technical Difficulties
  • Mobile Service Assistant, One-click Access to Knowledge Base, Fault Library, Equipment Files, Performance, etc.
  • Real-time Visibility of Work Order Process, Real-time Control of Work Order Progress via App
    • Spare Parts Management
  • Service Provider Spare Parts Management, Full Process Management of Parts for Third-party Service Providers
  • Personal Spare Parts Warehouse Management, Internal Service Staff Pre-order Spare Parts to Personal Warehouse
  • Inventory Counting, Accurately Calculate Spare Parts Inventory Status and Provide Inventory Alert Function
  • Spare Parts Allocation, One-stop Processing for Allocation Requests, Reviews, Shipping, and Receiving
    • Multi-dimensional Data Analysis
  • Data Analysis, Providing Analysis Reports on Service Volume, Failure Rate, Timeliness, Satisfaction, Service Cost, etc
  • Dashboard, Monitor Key Indicators and Abnormal Situations Based on Dashboards for Timely Handling
    • Other Recommended Features of RekTecCustomer Service Cloud
  • Customer Management
    Fully Integrate Customer and Equipment Information, Provide High-value Services and Care Centered on Customers
    Fully Integrate Customer and Equipment Information, Provide High-value Services and Care Centered on Customers
  • Repair/Return and Exchange
    Customers/Distributors Submit Return, Exchange, and Repair Requests, Manufacturers Conduct Visual Closed-loop Management
    Customers/Distributors Submit Return, Exchange, and Repair Requests, Manufacturers Conduct Visual Closed-loop Management
  • Project-based Services
    Manage Human, Financial, Equipment, and Information Resources through Service Project Management for Planning, Control, and Analysis
    Manage Human, Financial, Equipment, and Information Resources through Service Project Management for Planning, Control, and Analysis
  • Service Provider Management
    Use Digital Means for Original Factories to Collaborate and Transact Online with Service Providers, and Supervise Service Process and Quality
    Use Digital Means for Original Factories to Collaborate and Transact Online with Service Providers, and Supervise Service Process and Quality
  • IoT Integration
    Integrate IoT Devices to Obtain Equipment Status and Fault Information for Predictive Services
    Integrate IoT Devices to Obtain Equipment Status and Fault Information for Predictive Services
  • Service Marketing
    Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    • Rektec SalesONE Detailed Features
  • Customer Management
    Fully Integrate Customer and Equipment Information, Provide High-value Services and Care Centered on Customers
    Fully Integrate Customer and Equipment Information, Provide High-value Services and Care Centered on Customers
  • Repair/Return and Exchange
    Customers/Distributors Submit Return, Exchange, and Repair Requests, Manufacturers Conduct Visual Closed-loop Management
    Customers/Distributors Submit Return, Exchange, and Repair Requests, Manufacturers Conduct Visual Closed-loop Management
  • Project-based Services
    Manage Human, Financial, Equipment, and Information Resources through Service Project Management for Planning, Control, and Analysis
    Manage Human, Financial, Equipment, and Information Resources through Service Project Management for Planning, Control, and Analysis
  • Standardized Sales Process
    Support universal APIs to embed visual analysis reports into any existing enterprise information system
    Support universal APIs to embed visual analysis reports into any existing enterprise information system
  • Service Provider Management
    Use Digital Means for Original Factories to Collaborate and Transact Online with Service Providers, and Supervise Service Process and Quality
    Use Digital Means for Original Factories to Collaborate and Transact Online with Service Providers, and Supervise Service Process and Quality
  • IoT Integration
    Integrate IoT Devices to Obtain Equipment Status and Fault Information for Predictive Services
    Integrate IoT Devices to Obtain Equipment Status and Fault Information for Predictive Services
  • Service Marketing
    Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    • Why Choose RekTecCustomer Service Cloud?
  • Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    15 Years of After-sales Service Experience, Cooperated with 200+ Industry Leaders Including Bosch Siemens, Keep, Dreame, FANUC, Accumulated Rich After-sales Service Experience
    15 Years of After-sales Service Experience, Cooperated with 200+ Industry Leaders Including Bosch Siemens, Keep, Dreame, FANUC, Accumulated Rich After-sales Service Experience
  • Complete System Architecture
    Emphasize the Construction of the Overall Service System, Providing Integrated After-sales Service Solutions Including Equipment Lifecycle Management, Service Management, Spare Parts Management, etc
    Emphasize the Construction of the Overall Service System, Providing Integrated After-sales Service Solutions Including Equipment Lifecycle Management, Service Management, Spare Parts Management, etc
  • Self-built PaaS Platform
    RekTec R Platform, Large and Medium-sized Enterprises Can Develop New Functions According to Their Needs in User Interface, Business Logic, Data Services, System Integration, etc.
    RekTec R Platform, Large and Medium-sized Enterprises Can Develop New Functions According to Their Needs in User Interface, Business Logic, Data Services, System Integration, etc.
  • Stable After-sales Service Team
    800+ Professional Delivery and Operation and Maintenance Team, Also with a Complete Customer Success Management System, Providing Pre-sales, Implementation, Operation and Maintenance, and Continuous Optimization Support
    800+ Professional Delivery and Operation and Maintenance Team, Also with a Complete Customer Success Management System, Providing Pre-sales, Implementation, Operation and Maintenance, and Continuous Optimization Support
    • Why Choose RekTecCustomer Service Cloud?
  • Manage Maintenance Contracts and Work Orders through the System to Improve Customer Satisfaction and Service Value
    15 Years of After-sales Service Experience, Cooperated with 200+ Industry Leaders Including Bosch Siemens, Keep, Dreame, FANUC, Accumulated Rich After-sales Service Experience
    15 Years of After-sales Service Experience, Cooperated with 200+ Industry Leaders Including Bosch Siemens, Keep, Dreame, FANUC, Accumulated Rich After-sales Service Experience
  • Complete System Architecture
    Emphasize the Construction of the Overall Service System, Providing Integrated After-sales Service Solutions Including Equipment Lifecycle Management, Service Management, Spare Parts Management, etc
    Emphasize the Construction of the Overall Service System, Providing Integrated After-sales Service Solutions Including Equipment Lifecycle Management, Service Management, Spare Parts Management, etc
  • Self-built PaaS Platform
    RekTec R Platform, Large and Medium-sized Enterprises Can Develop New Functions According to Their Needs in User Interface, Business Logic, Data Services, System Integration, etc.
    RekTec R Platform, Large and Medium-sized Enterprises Can Develop New Functions According to Their Needs in User Interface, Business Logic, Data Services, System Integration, etc.
  • Stable After-sales Service Team
    800+ Professional Delivery and Operation and Maintenance Team, Also with a Complete Customer Success Management System, Providing Pre-sales, Implementation, Operation and Maintenance, and Continuous Optimization Support
    800+ Professional Delivery and Operation and Maintenance Team, Also with a Complete Customer Success Management System, Providing Pre-sales, Implementation, Operation and Maintenance, and Continuous Optimization Support
    • Proven and Tested with Clients
    Proven and Tested with Clients
    Contact Us
    Embark on the new era of digital transformation immediately
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    400 9289 022

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    Hotline service
    400 9289 022

    Business Cooperation
    marketing@rektec.com.cn
    Consultation
    Follow RekTec
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