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Industry Challenges

Lack of transparency in sales processes

Lack of transparency in sales processes

Intensified market competition, long and complex product sales cycles, opaque sales process management, seriously affecting the conversion rate.
Difficulty in improving customer satisfaction

Difficulty in improving customer satisfaction

Traditional service models are singular and limited by time and location, leading to poor customer experience and difficulty in building customer loyalty.
Lack of visibility in order execution

Lack of visibility in order execution

Order information and production delivery are completed offline, with isolated information, making it hard to track order delivery
Insufficient refined user management

Insufficient refined user management

Failure to establish a customer-centric user operation system, preventing in-depth exploration of customer value and restricting after-market growth.
Urgent need to enhance globalization capabilities

Urgent need to enhance globalization capabilities

The trend of going global continues; the competitive international market requires companies to enhance their globalization capabilities to meet international business demands.
Urgent need to enhance globalization capabilities

Urgent need to enhance globalization capabilities

The trend of going global continues; the competitive international market requires companies to enhance their globalization capabilities to meet international business demands.

RekTec Information Automotive and Equipment Industry Solutions

Direct Sales and Distribution

Focus on key account management, enhance customer value, and build a 360-degree customer view.
After-sales Service

Establish a dual closed-loop management system for services and spare parts to handle after-sales issues more efficiently, improve customer satisfaction, and thereby enhance corporate competitiveness.
User Operations

Lay out digital operation points for users across the entire chain, directly connect with users across all channels under precise data-driven operations, effectively enhancing user experience and satisfaction.
Global Expansion

Possess complete international capabilities to effectively support new sales models and overseas channel expansion, meet overseas compliance and legality, and aid in global business growth.

Direct Sales and Distribution

Focus on key account management, enhance customer value, and build a 360-degree customer view.
After-sales Service

Establish a dual closed-loop management system for services and spare parts to handle after-sales issues more efficiently, improve customer satisfaction, and thereby enhance corporate competitiveness.
User Operations

Lay out digital operation points for users across the entire chain, directly connect with users across all channels under precise data-driven operations, effectively enhancing user experience and satisfaction.
Customer Satisfaction

Based on the company's direct sales and distribution models, providing management tools including channel management, lead acquisition and integration, opportunity conversion, and risk control to enhance sales capabilities.

Solution Value

Efficient Collaboration

Streamline the entire LTC process to improve operational efficiency and achieve efficient collaboration with channels and stores.
Focus on Credit Risk

Based on contract delivery progress for payment methods, focus on credit assessment, collection, and overdue management.
Focus on Customer Service

Build an ITR closed-loop management system to enhance satisfaction and explore service values such as extended warranties and spare parts sales.
Empower the Team

Drive sales and service operations through goals/performance to improve team work efficiency.
Data Insight Analysis

Integrate BI tools for multi-dimensional marketing service insights to assist leadership in market judgment and decision-making.

Customer Success Stories

The digital platform helps Chery enter the global arena.
Partner with RekTec to build an integrated digital marketing service management platform.
RekTec helps XCMG realize full-process application of marketing services.
Comprehensively enhance the unity and data-driven capabilities of the group's marketing service management.

The digital platform helps Chery enter the global arena.
Partner with RekTec to build an integrated digital marketing service management platform.
RekTec helps XCMG realize full-process application of marketing services.
Comprehensively enhance the unity and data-driven capabilities of the group's marketing service management.

Why Choose RekTec Information

Team Advantages

800+ enterprise service experts providing professional product experience
Service Advantages

Comprehensive services spanning consultation, implementation, and customer success.
Case Advantages

More than 800 industry benchmark cooperation experiences, global transformation expertise.
Industry Coverage

High-tech/New Energy, Manufacturing, and 7 major industries.