RekTec Information CRM - Trusted CRM System Service Provider for Medium to Large/Enterprise-Scale Companies

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Industry Challenges

Insufficient channel collaborationn

Insufficient channel collaborationn

Lack of effective dealer classification and management system, untimely information alignment, and cumbersome ordering and reconciliation processes.
Non-unified terminal data

Non-unified terminal data

No unified terminal user management, untimely collection of terminal issues and inventory, making it difficult to accurately guide management.
Low service efficiency

Low service efficiency

Inconvenient initiation of service requests, difficult to track progress, untimely response and handling, prone to poor customer experience.
Irregular sales process

Irregular sales process

Difficulty in fully grasping the status of all company projects, lagging reporting, and difficulty in guiding sales personnel in project follow-up.

RekTec Information Home Appliance Industry Solutions

Channel Collaboration

From channel development to assessment, forming a closed-loop management, providing comprehensive support to dealers, including collaborative sales, order rebates, etc.
Digital Stores

Achieve terminal visits, store patrols, guide sales sampling collection, and key store sales data collection through mobile apps.
Joint Marketing

Establish a comprehensive marketing expense management system to effectively track and manage budgeting, application, and reimbursement of online and offline joint marketing activities.

Service Closed Loop

Timely response and handling of customer complaints, regular proactive services to enhance customer satisfaction and achieve long-term strategic cooperation.
Accessory Traceability

Real-time tracking of accessory application progress, intelligent management of accessory quotas, and optimization of inventory transfer between warehouses.
Service Marketing

Strengthen the collaboration between service and terminal sales guidance, provide sales leads to terminals, and combine door-to-door service experience to promote product sales.

Project Management

Implement LTC full-process management for engineering projects, real-time grasp of project status, and accurately conduct sales forecasting to boost sales performance.
User Operations

Establish comprehensive membership profiles, conduct segmented management, and based on member attributes and tags, accurately provide care and push products to promote sales growth.
Service Marketing

Strengthen the collaboration between service and terminal sales guidance, provide sales leads to terminals, and combine door-to-door service experience to promote product sales.

Channel Collaboration

From channel development to assessment, forming a closed-loop management, providing comprehensive support to dealers, including collaborative sales, order rebates, etc.
Digital Stores

Achieve terminal visits, store patrols, guide sales sampling collection, and key store sales data collection through mobile apps.
Sales Management

Establish a comprehensive marketing expense management system to effectively track and manage budgeting, application, and reimbursement of online and offline joint marketing activities.
Service Closed Loop

Full-chain service management, while tracking accessory applications, service support, and service supervision during the process.
Accessory Traceability

Real-time tracking of accessory application progress, intelligent management of accessory quotas, and optimization of inventory transfer between warehouses.
Service Marketing

Strengthen the collaboration between service and terminal sales guidance, provide sales leads to terminals, and combine door-to-door service experience to promote product sales.
Project Management

Implement LTC full-process management for engineering projects, real-time grasp of project status, and accurately conduct sales forecasting to boost sales performance.
User Operations

Establish comprehensive membership profiles, conduct segmented management, and based on member attributes and tags, accurately provide care and push products to promote sales growth.

Solution Value

Enhance Channel Collaboration

Introduce an efficient collaboration portal to allow service stations and dealers to easily manage orders, apply for expenses, handle reimbursements, and reconciliation, simplifying operational processes while strengthening communication and collaboration between headquarters and channels, thereby improving sales and service efficiency.
Strengthen Terminal Connection

Establish a unified customer database to strengthen the connection between headquarters and terminals, deeply analyze customer behavior, and build precise profiles. By segmenting customer groups and customizing marketing strategies, improve conversion efficiency. At the same time, optimize services and loyalty programs to enhance customer satisfaction and brand loyalty.
Empower Sales Teams

Standardize the sales process, clarify the stages and key tasks of engineering project sales, and through early warning and reminder mechanisms at key nodes, ensure timely and effective project follow-up. Also, introduce mobile sales assistants to enhance the overall effectiveness of the team.
Create a Service Closed Loop

Optimize the service process to enhance collaboration efficiency among roles at various stages. By building a closed-loop management system from service access, acceptance, follow-up to accessory traceability, achieve efficient management of the entire service process. At the same time, promptly collect service evaluations to accurately grasp customer satisfaction.

Customer Success Stories

The digital marketing service platform accelerates the overseas expansion of home appliance giants
Integrated CRM facilitates the transformation and upgrading of Haier's global marketing and service
Co-build a new global digital sales and transportation management platform
Assist A.O.SMITH in enhancing customer service experience

The digital marketing service platform accelerates the overseas expansion of home appliance giants
Integrated CRM facilitates the transformation and upgrading of Haier's global marketing and service
Co-build a new global digital sales and transportation management platform
Assist A.O.SMITH in enhancing customer service experience

Why Choose RekTec Information

Team Advantages

800+ enterprise service experts providing professional product experience
Service Advantages

Comprehensive services spanning consultation, implementation, and customer success.
Case Advantages

More than 800 industry benchmark cooperation experiences, global transformation expertise.
Industry Coverage

High-tech/New Energy, Manufacturing, and 7 major industries.