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Digital management of the entire after-sales service process to increase customer satisfaction
Digital management of the entire after-sales service process to increase customer satisfaction
Book a demo
Rektec ServiceONE Main Features
Multi-channel Service Reception
  • repair/installation/complaint services through various channels
  • Customers can inquire through WeChat, website and APP
  • Integrated call center with auto-populated customer info on inbound calls
  • Request via e-commerce, auto-convert to work order
  • Track progress in real-time on public account after repair
    • Intelligent Task Assignment
  • Service dispatchers can use map mode for proximity-based task assignment
  • Service station managers can assign tasks on mobile devices, with an intuitive display of the current workload of service personnel
  • Administrators can pre-set automated task assignment rules, and the system will automatically assign tasks based on these rules
    • Mobile On-site Service
  • Service personnel can request headquarters support when encountering spare part shortages or technical issues on-site
  • Engineers can have the same office experience on mobile devices as on computers
  • Progress of work order processing can be controlled in real-time through computers and Apps
  • Custom set SLA metrics for different people, tasks, and priorities
    • Visualized Parts Management
  • Full-process management of parts for third-party service providers to improve the efficiency of part application and shipment
  • Service personnel can pre-order parts to their personal inventory for faster repairs and maintenance
  • The system supports inventory counting functions to accurately calculate part inventory status and provide inventory warning functions
  • One-stop processing for service provider part allocation requests, reviews, shipments, and receipts
    • Multi-dimensional Service Data Analysis
  • Flexible configuration of visual data dashboards to meet enterprise-specific service data analysis needs, making service management clear and transparent
  • Integrated with PowerBI, enabling multi-dimensional service analysis based on regions, products, service types, etc.
    • Rektec ServiceONE Product Value
  • Omnichannel Customer Service
    Users can initiate repair/installation/complaint services through various channels
    Users can initiate repair/installation/complaint services through various channels
  • Intelligent Task Assignment
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
  • Work Order Management
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
  • Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  • Sales Orders
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
  • Customer Management
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
  • Service Provider Management
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
  • Repair/Return
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
  • IoT Integration
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    • Rektec SalesONE Detailed Features
  • Omnichannel Customer Service
    Users can initiate repair/installation/complaint services through various channels
    Users can initiate repair/installation/complaint services through various channels
  • Intelligent Task Assignment
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
    Supports automatic, mapbased, proximitybased task assignment methods to enhance efficiency and rationality
  • Work Order Management
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
    Mobile onsite service steps, standardize engineer operations, and record service processes in realtime
  • Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  • Parts Management
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
    Digital management of parts issuance/usage/return, linkage between personal and enterprise inventory, realtime inventory data updates
  • Sales Orders
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
    Enable quick order placement, with automatic control of credit limits and credit. Integrated with ERP to ensure timely order delivery.
  • Customer Management
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
    Comprehensive integration of customer and equipment information, providing highvalue services and care centered around customers
  • Service Provider Management
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
    Through digital means, the original manufacturer can collaborate and transact online with service providers, and supervise the service process and quality of the service providers
  • Repair/Return
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
    Customers/dealers submit return/exchange or repair requests, manufacturers manage in a visual closedloop
  • IoT Integration
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    Achieve remote equipment fault diagnosis, automatically trigger operational maintenance services
    • Product Highlights
  • Connect with Customers, Enhance Customer Experience
    Listen to customers through multiple channels, visualize the service process, and provide timely and highquality customer service to increase customer satisfaction
    Listen to customers through multiple channels, visualize the service process, and provide timely and highquality customer service to increase customer satisfaction
  • Business Collaboration, Improve Service Process
    At all stages of the service, personnel from various positions can collaborate to handle tasks, ensuring rapid work order processing
    At all stages of the service, personnel from various positions can collaborate to handle tasks, ensuring rapid work order processing
  • Digitally Driven, Support Service DecisionMaking
    Multidimensional data analysis provides a basis for service decisionmaking while presenting the status of business operations
    Multidimensional data analysis provides a basis for service decisionmaking while presenting the status of business operations
  • Empower Teams, Improve Service Efficiency
    Provide effective tools to empower agents, service providers, and service management personnel, reducing workload and increasing efficiency
    Provide effective tools to empower agents, service providers, and service management personnel, reducing workload and increasing efficiency
    • Proven and Tested with Clients
    Proven and Tested with Clients
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    Embark on the new era of digital transformation immediately
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    400 9289 022

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